Welcome to BIZTeL Products Pty Ltd

Smarter Case Management
  • Specifically designed to reduce the time taken to remedy a customer's problem.
  • Full auditing of the service technician's actions on each case assigned to them.
  • Each Priority Service request creates a record in the Manifesto database.
  • SMS message is sent to the nominated service “site” technician.
  • Each site co-ordinator receives an email verification.
  • The service technician logs into Manifesto to view detailed case information.
  • Customer sign off with written report.
  • The customer is then billed according to their contract terms and times allocated to the case.
Billing is Integrated with the SLA
  • At sign off, sign-off document is printed for the client to sign off.
  • After sign off a tax invoice is printed.
  • The billing value is linked to the customers Service Level Agreement.